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Frequently Asked Questions
Find answers to common questions about our products and services.
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Because everything’s made to order, we don’t accept returns/exchanges for wrong size, color, or change of mind. Questions: support@thecarguyclub.com.
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We’ll fix it. Email us within 30 days with your order #, photos of the issue + shipping label. We’ll replace (most common) or refund.
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Production: 2–7 business days. After ship: US ~3–8 days; Canada ~5–12; EU/UK ~3–10; Rest of world ~7–21. Peak seasons can take longer.
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It can. Different items may be produced at different facilities, so your order may arrive in separate shipments with unique tracking numbers—at no extra cost.
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If there’s no movement for 10+ US business days (20+ international), email support@thecarguyclub.com and we’ll investigate with the print partner/carrier.
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Check with household members and neighbors, then wait 48 hours (carriers sometimes pre-scan). If it’s still missing, contact your local post office. Email us after that—replacements for “Delivered” scans are case-by-case.
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Only before production starts (often within hours). Email support@thecarguyclub.com ASAP with your order # and the change.
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Yes. Import duties/VAT may be charged by your country and aren’t included at checkout unless stated. Customs delays are outside our control.