Refund policy

1) Made-to-Order Items (No General Returns)

Every product is produced just for you through our print partners (via Printify). Because we can’t re-stock customized prints, we do not accept returns or exchanges for:

  • Wrong size/fit, color preference, or change of mind

  • Buyer’s remorse or ordering the wrong item

2) We’ll Make It Right (Damaged / Defective / Misprint / Wrong Item)

If your order arrives damaged, defective, misprinted, or not what you ordered, we’ll replace it or refund you.

How to request a fix (within 30 days of delivery):
Email support@thecarguyclub.com with:

  1. Order number

  2. Photos of the item and packaging (front of garment/print, close-ups of issue, and exterior shipping label)

  3. Short description of the problem

After review, we’ll approve a replacement (most common) or a refund to your original payment method.

3) Lost, Late, or “Delivered” But Not Received

  • In-transit / no movement: If tracking shows no movement for 10+ U.S. business days (or 20+ international), email us and we’ll investigate with our partner.

  • Marked Delivered, not received:

    1. Check with household members and neighbors.

    2. Wait 48 hours (carriers sometimes pre-scan).

    3. Contact your local post office/carrier.
      If still missing, email us—we’ll help where we can. (Replacements for “Delivered” scans are case-by-case.)

4) Address Issues & Returned-to-Sender

  • Wrong / incomplete address at checkout: If a package returns to sender or is undeliverable due to an address error, we can re-ship once you provide the correct address; re-ship fees are the buyer’s responsibility.

  • Carrier refusal / unclaimed packages: Treated as returned-to-sender; re-ship fees apply.

Note: Return packages go to our production partner’s facility (not our office). Please do not send items back without written authorization; we can’t accept or process unsolicited returns.

5) Order Changes & Cancellations

We can modify or cancel only before production begins. Orders move to production quickly (often within hours). If you need a change, email us ASAP with your order number and the requested update.

6) International Orders (Duties & VAT)

Import duties, VAT, and customs fees are not included at checkout unless stated. These are charged by your country and are the customer’s responsibility. Customs delays are outside our control.

7) How to Contact Us

Questions or an issue to report? Email support@thecarguyclub.com with your order number, photos (if damaged/defective), and a short description.